We are currently looking to recruit a Part-time Customer Service candidate for a 10 Month Maternity Contract for a Northampton based company
Hours of work – Mon / Tues 08:30 – 17:00 & Wed 08:30 – 13:00
Key duties include;
• Processing orders, sample requests and complaints in line with standard procedures
• Ensure products are delivered to customers on time, in full by most cost efficient method
• Work effectively with internal and external suppliers to continuously improve service to the customer
• Act as Customer Service contact for allocated Key Customers to develop and maintain good working relationships
• Carry out all work in accordance with Company Health and Safety regulations
• Undertake customer visits and meetings if and when required
• Complete daily specials sheet
• Complete daily shortages
• Provide support to other team members to enable consistent customer service levels to their accounts during holidays, sickness etc.
Essential;
• An excellent proven track record in working within a Customer Service position preferably within a FMCG environment
• Good working knowledge of Microsoft Office
• Possess a “can do†approach and have the flexibility to look for different solutions and generate new ideas
• Be able to provide excellent Customer Service with the ability to answer any queries/complaints and communicate these in a professional manner at all levels both internal and external
• Strong organisational skills and the ability to be able to prioritise own work
• Ability to work as part of a team
• The ability to remain calm under pressure
If you feel you have the correct skillset for this role please apply now!
Please note due to the high amount of applicants expected for this role we will only be contacting successful candidates
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