Assume full responsibility to establish a new workshop repair centre for a leading IT organisation in Northamptonshire.
As the Workshop Repair Manger you will develop new and existing areas of Workshop business. This role will enable you to play an active role in the recruitment, training and development of your own staff.
The ability to liaise with external and internal customers is key to ensure that the Workshop provides a first class repair service at all times and meets all SLAÂ’s, productivity and quality targets as agreed with the Logistics Director.
The opportunity to be at the frontline of this new operation offers exceptional scope for a candidate who has the knowledge to train and motivate a team of people and work with them to provide a first class service whilst minimising the total cost of repairs and repair per unit and still achieve productivity targets.
Ideally, the successful person will be flexible, energetic, decisive and motivated, have excellent business acumen and understand the logistics cycle.
Skills and Knowledge required
You will possess the following skills:
Leadership
Problem solving
Motivating
Planning and analytical ability
Communicator on all levels
Presentation
PC Literacy
Financial/Budgetary
Coaching
Management
Time Management of themselves & other people
You will possess the following experience and knowledge:
Commercial awareness
The technical understanding of EpoS/Electronic Repairs
IT Repair Centre experience
Telephone System/MXP/SA call management
Up to date Health and Safety
Recruitment
People Management.
This highly demanding and rewarding role needs a person who is self-motivated, has the ability to pay attention to detail whilst working under pressure. Has previously managed a team of people and is flexible and with strong leadership qualities.