This roleÂ’s primary purpose is towards the provision of central focal point for enquiries, allowing new and existing Customers to place orders, obtain information on existing orders, any stock or delivery query and/or any returned item or concession needed. The co-ordinator therefore is required to balance this demand and ensure all activity is maintained and managed within the individual terms and conditions agreed with each Customer.
§ To maintain and build mutually beneficial, supportive, trusting and profitable relationships with customers, colleagues and other operational areas.
§ To provide a telesales / order chasing service as required by a range of sales and marketing initiatives.
§ To provide a call answer enquiry service advising accurately against any external / internal requests for information covering; discount structures, pricing, stock availability, delivery / transportation, product detail, production schedules, paperwork queries, credit position and (confidentially) customer terms and conditions.
§ To arrange / co-ordinate, through liaison with the internal distribution network, agreed delivery schedules to provide for the timely supply of requested goods or services to meet demand.
§ To maintain customer records, for new and existing customers, providing accurate and up to date account detail.
You will be an excellent communicator with previous experience within an office environment and have worked in a very similar role before. A good team player with a pro active approach and pays attention to detail is key.
It is a very busy company who are expanding and need someone who can ‘hit the ground’ running with this position. Good computer skills are required especially in Excel, Word and Outlook.