Alliance Recruitment is currently seeking two Retail Service Representatives to work for a successful clothing supplier. You will be providing a high level of administrative support to a Sales team and Customer Service to a designated profile of accounts to achieve agreed targets through successful translation of shipment opportunities and forecasted demand
The duties of the role include:
· Provide high level customer support to a profile of accounts.
· Provide high level of administrative support to Account Managers.
· Process incoming orders and ensure absolute order file integrity, representing true order book assets at all times.
· Maintain order book management; action and negotiate cancellations/amendments/returns requests and remove old orders within timeframes. Check contracts and maintain Value Added Services system.
· Maintain customer order book trackers. Stock offer product and control publication to DC. Provide information for stock fulfilment/forecasting.
· Cross functional liaison to ensure customer deliveries are managed effectively and units shipped are maximized.
· Provide pro-active administration and co-ordination to ensure that New Accounts, Account Closures and Customer Master File maintenance activities are dealt with in a timely and effective manner.
· Uphold company policies and standards, balancing excellent service levels against financial risk in line with SOX compliancy standards and LSUK Decision Authority Matrix
· Provide assistance in cover of other functions within Retail Services Dept. eg other profiles, Consumer Affairs and Selection/Allocation.
· Collate ad hoc customer information on request.
As an individual you will possess the following attributes:
· Exceptional customer service orientation
· Team player
· Demonstrated communication and negotiating skill
· Effective analytical skills
· Thrive under pressure
· Ability to organize/prioritise workload
· ‘Can Do’ attitude
· PC literate
The client has one permanent position and also 6 month contract available. If you
are interested then email your CV to Karen commercial@alliancerecruitment.com